Refund Policy
At Div3rsidad, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we have a clear and transparent refund policy in place to ensure your satisfaction.
1. Eligibility for Refunds
If you are not completely satisfied with your purchase, you may be eligible for a refund. To be eligible, the item must be unused, in its original packaging, and returned within 30 days of the purchase date. Please note that certain items, such as intimate apparel or personalized products, may not be eligible for a refund due to hygiene or customization reasons.
2. Refund Process
To initiate a refund, please contact our customer support team within the specified timeframe. They will guide you through the process and provide you with a return authorization number. Once you have received the authorization number, you can proceed with returning the item to us.
3. Inspection and Approval
Upon receiving the returned item, our team will inspect it to ensure that it meets the eligibility criteria mentioned above. If the item passes the inspection, we will proceed with the refund process. Please note that the refund will be issued in the original form of payment used during the purchase.
4. Refund Timeframe
We understand that you may be eager to receive your refund. Our team works diligently to process refunds as quickly as possible. Once the refund is approved, it may take up to 7 business days for the funds to be credited back to your account. Please note that the exact timeframe may vary depending on your financial institution.
5. Non-Refundable Items
As mentioned earlier, certain items may not be eligible for a refund due to hygiene or customization reasons. These items include intimate apparel, personalized products, and any items marked as non-refundable on our website. We encourage you to carefully review the product details and specifications before making a purchase.
6. Contact Us
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. They are available to assist you and provide further clarification.
At Div3rsidad, we value your satisfaction and want to ensure that you have a positive shopping experience with us. Our refund policy is designed to protect your rights as a customer while maintaining fairness for all parties involved. Thank you for choosing Div3rsidad, and we look forward to serving you again in the future.
